Aktuell
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28.07.2010
PROJECT M übernimmt das Europäische Tourismus Institut (ETI)
Nach erfolgreichem Abschluss der Kaufverhandlungen übernimmt PROJECT M mit sofortiger Wirkung das Europäische Tourismus Institut (ETI).
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01.06.2010
Die Spitzen Europas
Hütten-Trekking durch den ältesten Nationalpark Spaniens exklusiv bei Hauser Exkursionen
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01.06.2010
Mecklenburg-Vorpommern ist der Deutschen liebstes Sommerziel
Der Anteil deutscher Sommerurlauber in Mecklenburg-Vorpommern ist in diesem Jahr höher gewesen als jemals zuvor.
The tried and tested quality programme for travel agencies: Building on quality
The ETI enables travel agencies to check their quality.
Reports from test customers can provide a tourism employer with completely new perspectives of his own services. An ETI quality seal accredits businesses as efficient and trustworthy, and thus secures them a competitive advantage, which pays off at the customer’s end.
Quality handbook: You learn what customers expect of you and your travel agency in an up-to-date manual.
Quality assessment: An experienced expert tests the service quality at your travel agency! In doing so, they make note of the particular profile of your establishment, and assess dealings with customers.
Checklist: In one assessment, you can read about your weaknesses and strengths in daily business over 100 different points.
Experience report: The assessor creates an experience report on the visit to your travel agency – from the greeting, to the service, to the time they leave.
Participate and be recognised! For more information, visit our homepage:
www.ausgezeichnetes-reisebuero.de
Our recommendation:
Our customised sales training for your agency. Building on your results from the test purchase.
The training course is held at your travel agency, so that we can directly address the events in your agency together.
Ansprechpartner
Europäisches Tourismus Institut GmbH
Dipl.-Volkw. Andreas Lorenz
Dipl.-Kfm. Cornelius Obier